Cancelation, Refund & Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Cancelation Policy
You can cancel your order any time before it is shipped to you by our fulfilment service.
After shipment initiated, if you still want to cancel your order, simply follow the return policy detailed in this page
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Return Policy
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
Warranty:
- 90 days for the items
*30 Days No Reason Return
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price.
You will be responsible for paying the return shipping fees.
Please submit a "Return or Exchange" ticket within 30 days of the order being received.
Note: Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags and labels.
2. Items are in brand new condition: unused, and unaltered.
Return Conditions：
For items with no quality issue, please understand that we will not be responsible for the return shipping cost.
All return requests must be authorized by our customer service team before shipping to our returned address.
Non-Returnable Items
We cannot accept returns under the following conditions:
1. Items outside the warranty time-frame.
2. Washed, torn, used, tag-removed, or misused items.
3. Items are non-returnable for customer's reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
If for any reason, you would like to cancel your order while the order is under the shipping process (hence, shipped but did not receive yet) , you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to evaluate the condition of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (see info below), we will try to contact you about re-shipping your order however you will have to pay for second postage (by PayPal).
Please note that no refund will be issued in this situation.
Details for customer's personal reason:
A wrong address / no consignee to receive the package
Invalid / inaccurate contact information / no response to the delivery calls & emails
Customer refuses to accept package / pay tax fee/ complete customs clearance
Didn't collect package by the deadline as defined by the postal services
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Return address & refunds
Return address: You will need to send your returning products to our warehouse in the US.
Please DON'T returns your package to any other address indicated on the shipping label of the package received. We cannot be held responsible if the package returned to other address.
Refunds:
The refund will be issued to your Carolina Milano Credit Account.
You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier.
The shipping fee and insurance are non-refundable.
Note:
If you want to return the product, please confirm that our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
We are also not liable for any aftersales issues that have been mishandled without any prior approval from Carolina Milano’s Customer Support.
Also we require a validation for every claim, like photo image of the items, video or similar, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 7 days from the shipped day
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Package Delivery Follow-Up & Review Invitation
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please Contact Us.
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